Send us a message

Use the following form below to message our customer support staff. We are available to answer questions and respond back Monday thru Friday 9AM to 6PM EDT with the exception of major holidays. Please keep our schedule in mind when you message us, because any messages sent after we've left, may not get addressed until the following business day. Do not worry and send multiple messages about the same issue. We will respond to you when we get back to the office.

Please note that we communicate with customers through a a ticket system (not email). Once you send us a message, you will be provided with a special link to communicate with us through our website. This process is safer and more private than regular email. In the ticket system, you can reply to ongoing conversations with staff members and once you update your ticket with additional comments, we are altered. Also if we respond, you are also alerted with emails reminding you to check out your same ticket and view recent updates. You can read more about the ticket system by clicking here

I ordered a proof or my order to look over and have questions about the proof!

Stop! This contact form to contact the customer support team. These are not the designers or the people who made your order or will send you a poof to look over. If you need to speak with them, please click here. Otherwise if you need general help including product and service questions, order status updates and more, continue below.

Are there other ways to contact DiplomaCompany.com instead of messaging you?

Yes, during regular support hours you can reach us via live chat or phone by calling 866-687-5403. If you still want to message us, continue below.

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