I want Sample/Proof of my Order!
Did you purchase a diploma, certificate or transcript from DiplomaCompany.com/en-au/? Did you forget to request a proof of your order? Have you changed your mind and now you want one? This page gives you the option to request such services after your order was placed. Our design team is here M-F 10AM-6PM CST to send samples of your order to preview and approve for printing.
Complete information is below in the DETAILS tab
- You must have an active order in the system to request this service. This means that as of today there is an order we are actively working on for you. If you have not ordered yet with Diploma Company Australia, you can request a sample/proof of your order when filling out the order form.
- Be sure to include your order number and/or email so that we can make sure we apply this proof request to your specific order.
- Once you request services, our design team will locate your original order. Our team will then send watermarked proofs through our secured and private ticket system. This system allows for one-on-one discreet communication with our designers. When samples are ready to view, a special link is sent to your email with access to your proof in the ticket system. You can request changes or approve our work through this system. It is important that you communicate directly with a designer through the ticket system. The customer support team does not have knowledge of the sample and communicating with them instead about proof issues or concerns could cause a delayed response from the designers.
- The design staff works weekdays as stated above. Keep this in mind if you notice a lack of communication on weekday nights, weekends or major holidays.
- IMPORTANT: All proofs must be approved within 9 days from the day your order was placed. This means from the day your order was made at DiplomaCompany.com/en-au/, you have 9 days to approve our proof so your order can ship! This means that if you requested a sample today for an order you placed yesterday, the 9 day clock started yesterday not this . Also 9 days counts ALL DAYS including weekends and holidays (not just business days of operation).
- Any active orders with proofs not approved within those 9 days, will ship as is. Any reprints that could have been avoided by checking your sample and stating issues may be subject to reprint fees. Fees range from $4.40 to $69.1 AUD depending on the document. Fees are subject to change but we keep to keep these fees as low as possible. A GED reprint cost less than college one for example. All fees cover resources and supplies necessary to recreate orders.
- When our design team sends a sample or has questions/comments, you will be alerted of updates to the ticket via your email. You will be asked to access your ticket ASAP to see updates! When you place your order, be sure to place it using an email that you check regularity and have easy access to.
By requesting this FREE SERVICE, you agree to have read, fully understand and honor the rules and regulations of the sample process.
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- Shipping Services - Expect no later than Sep 29! This date depends heavily on customs. In most cases packages arrive within 1/2 business days.
- By Today? We may be able to send digital copies. Please call +61-280155665 or chat live for more info.
All shipping times are subject to acts of nature, special requests and order proofing, all of which can delay shipments. Also note our print team is here M-F 10AM-6PM CST. It is currently at our shop. We are off weekday nights, weekends and major USA holidays.
For complete shipping costs, once you add a service to your cart, you will be given a list of available shipping rates. We use real time rates to keep our shipping fees as low as possible.