Safety & Security at Diploma Company
We take the security of your payments, the privacy of your data, and discreet delivery very seriously. Our checkout process is safeguarded by SSL/TLS and meets PCI DSS standards (which we achieved in 2020 and review every year), all while being monitored by a multi-layered fraud detection system. Thousands of customers around the globe trust us for safe and private ordering.
Payment Protection
- We ensure PCI DSS compliance with secure processing and SSL/TLS encryption on every single page.
- Enjoy real-time risk assessments and manual order verification whenever necessary.
- We support all major credit cards and other approved payment options.
Customer Privacy
- We make sure your personal data is encrypted while it’s being transmitted and securely stored when at rest.
- We have strict access controls in place, and we never sell or trade your information.
- We support requests related to CCPA/GDPR rights whenever applicable.
Discreet & Secure Shipping
- We use plain, unbranded packaging to keep your purchase private.
- You’ll get tracking information, and if you need a signature option, just let us know!
- We prepare international shipments with care to help avoid customs delays.
How We Keep Your Orders Safe
PCI DSS + SSL Everywhere
Our platform ensures that HTTPS is used throughout the site and processes payments through gateways that are PCI-validated. We make it a point to regularly review our controls to stay compliant and safeguard cardholder information.
Multi-Layer Fraud Screening
By using automated risk signals such as velocity, IP, and mismatch checks, along with a human review process, we can catch suspicious transactions before they happen. Just a heads up, we may contact you to verify some details to keep your account safe.
Order & Account Privacy
Only trained staff can access order data needed to produce your items. We honor verified requests to delete, access, or correct personal data in line with applicable laws.
If you’d like to check out payment options first, visit our Payments page. Looking for delivery times or costs? See Shipping & Rates.
Safety & Security FAQ
Is the website secure and does your checkout comply with PCI?
In agreement to being compliant, our entire website is encrypted with HTTPS, and our checkout is PCI DSS compliant. To protect client data, we also employ WAF firewalls for SaaS, fraud detection solutions, and frequent server side scans for signs of tempering, backdoors, or hidden threats.
After my order is finished, do you keep my personal information on file?
We don’t retain personal information for longer than is required. After 90 days, which is also the time frame during which you can report any issues with an order, order records are deleted from our system. For legal and compliance reasons, limited backups may be kept for a maximum of one year before being permanently erased. You can also request access to or deletion of your data at any time under the CCPA and GDPR.
Can I ask to have my personal information accessed or deleted?
Definitely. You have the right to see, update, or remove your personal information under the CCPA and GDPR. Get in touch with our support staff, and we’ll handle your request—typically in 7 business days.
Will my bank statement reveal the website or company name I ordered from?
No. For your privacy, your statement will not display “Diploma Company” or our website address. Instead, we use discreet billing descriptors so your purchase remains private and confidential.
Will my package reveal where it came from?
Not at all. Every order is sent in regular FedEx (or comparable carrier) mailers with plain labels that don’t include our website or company name. Every shipment has tracking for extra security, and the packaging is unbranded to preserve your privacy.
What happens if there’s a data breach
Keeping your data safe is our number one priority. We take proactive steps to prevent breaches through top-notch security monitoring, regular audits, and by only holding onto data for as long as necessary. In the rare case that a breach does occur, we have a solid incident response plan in place: we’ll notify affected users immediately, collaborate with cybersecurity experts to address the situation, and ensure we meet all CCPA and GDPR requirements. Since we only keep the bare minimum of information needed for legal and customer service reasons, we work hard to keep your risk as low as possible.
Can I pay with something more discreet than a credit card?
Absolutely! If you value your privacy, we’ve got you covered with some alternative payment options like prepaid gift cards and cryptocurrencies, including Bitcoin. These choices allow you to place an order without having to share your personal card information. If you’re interested in exploring other discreet payment methods, feel free to reach out to our support team—we’re here to help!
Questions?
- Website Hours: 24/7
- Print Shop Hours: Monday–Friday, 9AM–5PM ET
- Chat:
- Phone: 866-687-5403
- E-Mail: Email Us
Safe payments, secure data, discreet shipping — order with confidence this November.