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Notes about support

If our response is delayed, it may be because our staff is temporarily unavailable. Our team is off during weekday nights, weekends, and major USA holidays, including the Friday after Thanksgiving, Christmas Eve, and New Year's Eve.

For requests to proof an order through our ticket system, we handle them through our ticket system, allowing direct communication with our designers. While you can also contact our support team regarding your sample, using the ticket system for sample communication ensures a smoother process.

Please be aware that some emails from us, such as receipts and confirmations, may end up in your email's junk or spam folder, depending on your email settings. To prevent this, kindly mark any communication from us as 'not spam' or add "@diplomacompany.com" to your email safe list. This will help avoid any future email-related issues.