Our Policies

We believe in transparency and clear communication. Below you’ll find all of our company policies covering legal terms, product usage, transactions, and customer reviews.

Terms & Conditions

General terms of service, order acceptance, and legal agreements governing your use of our site.

Learn More

Usage Policy

Acceptable uses for our products, what we don’t produce, and prohibited uses.

Learn More

Restricted Institutions

Diploma Company reserves the right to decline production requests for certain institutions at its sole discretion, including for trademark protection reasons. A list of currently restricted institutions is maintained here.

Learn More

Privacy & Cookie Policy

How we collect, use, and protect your personal information and our cookie usage.

Learn More

Payment & Dispute policy

Diploma Company processes payments through secure, PCI-compliant providers. This policy covers accepted payment methods, order verification and fraud prevention, chargeback dispute resolution, and how refunds apply to custom-made products.

Learn More

Shipping Policy

Shipping procedures, responsibilities, and what to do if delivery issues arise.

Learn More

Return Policy

Return guidelines for physical products and our policy on custom printed items.

Learn More

Satisfaction Guarantee Policy

Diploma Company backs every order with a 90-day guarantee against production errors. This policy outlines the review period, what qualifies for a free correction or reprint, and when a refund applies instead.

Learn More

Testimonials & Reviews Policy

How we collect and display customer reviews while protecting privacy.

Learn More

Price Match Policy

Explains how we evaluate price match requests by comparing material quality, craftsmanship, and customization against competitor products, and what to submit (link/photo, product details, and proof of price) to request one.

Learn More

Do you have specific questions or concerns about any of our policies? Contact us at 866-687-5403 or visit our support page.