Help Portal

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Help & FAQ

Everything you need to know about ordering replica diplomas, transcripts, and certificates from DiplomaCompany.com — shipped worldwide from our Virginia, USA facility.


About Us & Legitimacy

Who we are, what we make, and why thousands of customers worldwide trust us.

Who orders from DiplomaCompany.com?

Our customers fall into a few common groups: people who have lost or damaged their original diploma and want a display replacement, professionals who want a framed copy for their office wall, prop and set designers who need realistic documents for film, TV, or photo shoots, and individuals buying a novelty keepsake as a gift. We also regularly serve international customers who need replicas of documents from universities in the UK, Canada, Australia, Norway, India, and beyond.

All documents are produced as novelty items for display and personal use only.

How do I know this site isn't a scam?

We have been in business since 2006 — nearly 20 years — serving thousands of customers worldwide from our facility in Richmond, Virginia, USA. We back all work with a 90-day satisfaction guarantee with no fine print: if we cannot meet your expectations we will make it right.

You can read verified reviews from real customers at Reviews.io, or call us directly at 866-687-5403 to speak with a real person.

What is a novelty diploma — and is purchasing one legal?

A novelty diploma is a custom-crafted replica document produced for display, keepsake, or entertainment purposes. It is not an official academic credential and carries no institutional value. Diploma Company is not an accredited institution and does not issue official degrees.

Purchasing a novelty document for personal display is generally legal in most jurisdictions. The legal implications depend on how the document is used — misrepresenting it as a genuine official credential is illegal and against our terms. We encourage customers to use documents responsibly and in accordance with local laws.

What's the difference between Diploma Company and a diploma mill?

A diploma mill sells fraudulent credentials falsely claiming to be issued by accredited institutions — documents intended to deceive employers or schools. Diploma Company does the opposite: we produce clearly novelty replica documents for display, prop, or keepsake use and we explicitly state that our documents are not official.

We will not produce documents intended to deceive. Every order is accompanied by our disclaimer making the novelty nature of the product explicit. See our restrictions policy for full details on what we will and will not make.


Our Documents

What we make, which countries we cover, and how realistic our work is.

What types of documents do you produce?

We produce replica diplomas, degrees, transcripts, and certificates across multiple education levels — GED and high school equivalency documents, college and university diplomas at associate, bachelor's, master's, and doctorate levels, and a range of vocational and professional certificates including TESOL, cosmetology, and massage therapy. We also produce novelty marriage certificates and other personal documents.

Do you make diplomas from universities outside the United States?

Yes. We produce replica documents for institutions across many countries including the United Kingdom, Canada, Australia, Norway, India, Denmark, Sweden, Japan, South Africa, the Netherlands, New Zealand, and more. Our template library includes international universities and our team is experienced with the layout conventions, seal styles, and paper formats used in different countries.

If your institution is not listed in our shop, contact us — we handle custom international requests regularly.

How realistic will my replica document look?

Our documents are crafted to be as realistic as legally permitted. We have spent over 20 years collecting original reference documents and building layout templates for thousands of schools worldwide. We use industrial-grade embossing equipment for raised seals, source paper stock matched to the weight and texture of originals, and apply printing techniques specific to each document type — electrostatic digital, offset, and thermal printing depending on what the document requires.

Each document is individually crafted — not mass-produced from a generic template. All work is backed by a 90-day satisfaction guarantee.

How many school templates do you have on file?

We have been collecting and building templates since 2006 and our library spans thousands of institutions across the United States, Canada, the United Kingdom, Australia, Norway, India, and many other countries. In most cases we already have the layout for your school on file.

If your specific institution is not in our library we will either work from a scan you provide or conduct our own research to build an accurate layout. Either way your document will not be produced from a generic one-size-fits-all template.

Do I need to send you a copy of my original document?

In most cases no — our template library covers thousands of institutions and we can work from our reference files alone. However if you have a scan or photocopy it is always helpful, especially for unusual layouts, older documents, or institutions outside our most common markets.

If we do not have your template on file we will use your scan as the guide for building an accurate replica. You can email a scan to custom [at] diplomacompany [dot] com at any point before or after placing your order.

How much do replica diplomas and transcripts cost?

Prices start at $69 for GED and high school documents and go up to $380 for select college and university prints. Upgraded options including raised embossed seals, metallic foil finishes, and premium paper are available as add-ons. Additional copies of the same document are available at a reduced rate.

All fees including shipping are shown at checkout before you confirm payment. We do not price-match against generic designs sold on eBay or Etsy — our pricing reflects individually crafted documents using matched templates, paper stock, and industrial embossing equipment.


Craftsmanship & Materials

What sets our work apart — industrial equipment, matched paper, and 20 years of templates.

What is a raised embossed seal — and how is it different from a printed seal?

A raised seal is a three-dimensional embossed impression pressed directly into the paper using industrial equipment — not a sticker, foil label, or printed image. The impression creates genuine raised and recessed areas in the paper surface that you can feel with your fingertips, exactly as on an original document.

This is one of the most significant quality differences between our work and lower-quality novelty document producers. Raised seals can be produced in gold foil, silver foil, or standard blind emboss depending on the document type. See our seals and embossing page for full details and photos.

Do you use real industrial printing equipment — or desktop printers?

We operate a professional print facility with multiple machines suited to different document types. Depending on the document, we use electrostatic digital printing, offset printing, or thermal DOD techniques — the same categories of equipment used to produce original institutional documents. We do not use consumer desktop printers.

Our embossing equipment is industrial-grade, purpose-built for creating raised seals and raised text — a significant capital investment that separates us from the vast majority of providers in this space.

How do you match the paper stock of the original document?

Paper selection is part of our process for every order. We stock a range of paper weights, textures, and colors to match the original document as closely as possible — including parchment-style, linen-finish, and smooth bond stocks in various weights.

For common document types we already know the correct paper from our reference library. For unusual documents we use any scan or reference you provide to select the closest match. See our paper and materials page for more detail.

Can I order raised embossed text as well as a raised seal?

Yes. Many original documents feature not just an embossed seal but also raised or recessed text elements — a recipient's name, a date, or a degree title pressed into the paper. We can reproduce raised text elements on applicable documents using the same industrial embossing equipment used for seals.

Raised text is available as an upgrade option on applicable document types and the cost is shown at checkout.


International Orders & Shipping

We ship from Virginia, USA to over 200 countries. Here's what international customers need to know.

Do you ship internationally — and which countries do you deliver to?

Yes. We ship all orders from our facility in Richmond, Virginia, USA to customers worldwide — over 200 countries and territories. This includes Canada, the United Kingdom, Australia, Norway, India, Japan, Sweden, South Africa, the Netherlands, New Zealand, Denmark, and all other major markets.

All international orders include tracking and ship via USPS or UPS depending on destination and the service level selected at checkout. See our full shipping and delivery page for rates and timelines.

How are international packages packaged — will customs be a problem?

All orders ship in plain, unmarked outer packaging with no indication of contents on the outside. Customs declarations describe the contents generically. We have been shipping internationally from Virginia since 2006 and the vast majority of international orders clear customs without issue.

In the rare event of a customs delay or hold we will work with you to resolve it. We comply with all US export regulations.

How long does international delivery take?

Orders approved by 3 PM Eastern Time ship the same business day from our Virginia facility. International delivery times by region on standard service:

  • Canada: 5–10 business days
  • UK & Ireland: 7–14 business days
  • Australia & New Zealand: 10–16 business days
  • Europe: 7–14 business days
  • Asia & rest of world: 10–21 business days

Expedited international options are available at checkout. All timelines are estimates and subject to customs clearance in the destination country.

I am ordering from outside the USA — is the shopping experience the same?

Yes. We operate a single global store at diplomacompany.com that serves customers worldwide with the same ordering process, the same product quality, and the same 90-day guarantee regardless of where you are located. We have served customers in dozens of countries and our order forms, proofs, and support team are all accessible internationally.

Pricing is in US dollars. We accept all major credit cards as well as Bitcoin.


Ordering & Proofs

How to place an order, request a proof, and customize your document.

Can I see a proof before you print my order?

Yes. You can request a free digital proof on any order by selecting the proof option on the order form. Our designer will prepare a mockup showing exactly how your document will look — layout, fonts, seal position, and all personalized details. We will not capture payment or begin printing until you approve it.

If you decide not to proceed after seeing the proof you can cancel with no charge. Note that waiting for your feedback may add one to two business days to your timeline. See our free proof page for full details.

Can I customize the content and design of my document?

Yes. Every order is personalized with the name, date, degree title, major, honors, and other details you specify. If you have specific design requests — a particular seal style, paper finish, layout adjustment, or custom text — you can communicate these through the proof process. Our designer will work with you before printing begins.

Can I cancel my order or get a refund?

Yes. If your order has not yet shipped and is still in production you can cancel at any time with no charge. Once shipped we offer a 90-day satisfaction guarantee covering returns and refunds — see our full guarantee policy.

To cancel or request a refund contact our office staff by phone, chat, or email during support hours.

What payment methods do you accept?

We accept all major credit and debit cards including Visa and Mastercard, as well as Bitcoin for customers who prefer cryptocurrency. All card transactions are secured with SSL encryption. Full payment details are available on our payments page.


Shipping & Delivery

All orders ship from Richmond, Virginia, USA. Free ground shipping on all US orders.

How long does it take to receive my order?

Orders approved by 3 PM Eastern Time ship the same business day from our Virginia facility. We offer free ground shipping on all US orders as well as express options. While we work hard to meet every deadline, delays can occasionally occur due to proof requests, weather, or carrier disruptions.

For international delivery windows see the International Orders section above. Full details including carrier options and estimated dates are on our shipping and delivery page.

Is same-day digital delivery available?

Yes. If you need your document as a digital file rather than a physical print — for example for immediate use or to assess quality before ordering a physical copy — we offer same-day digital delivery on applicable documents. The digital file is sent as a high-resolution PDF. See our same-day digital copies page for availability and pricing.


After Your Order

Tracking, support, and what to do if something goes wrong.

How do I track my order or check its status?

You can check your order status at any time using our order tracking page. Once your order ships you will receive a tracking number by email.

If you have not received a confirmation email, check your spam or junk folder and add @diplomacompany.com to your safe senders list.

Why am I not receiving emails from DiplomaCompany.com?

Our emails — including order confirmations, proof notifications, and tracking information — can sometimes be filtered into spam or junk folders depending on your email provider's settings. Check your spam folder and mark any emails from @diplomacompany.com as Not Spam to ensure future emails reach your inbox.

How can I reach a real person on your team?

Our staff are available Monday to Friday, from 9 am to 4 pm EST by phone at 866-687-5403, live chat on the website, or email at help [at] diplomacompany [dot] com.

Outside those hours our chat virtual assistant can answer general questions about products and services but cannot check order status, process proofs, or make changes to orders. During business hours type transfer to agent in the chat to connect with a staff member directly.


Glossary of Terms

Common academic and document terms used throughout our site and order forms.

  • Diploma: Formal document awarded by an educational institution upon completion of a program of study.
  • Degree: Academic title conferred upon completion of a specific program of study, typically at the undergraduate or graduate level.
  • Transcript: Official record of a student's courses, grades, and academic history issued by an educational institution.
  • Raised Seal: Three-dimensional embossed impression pressed into document paper using industrial equipment — not a sticker or printed image.
  • Embossing: The process of creating raised or recessed relief designs in paper or card using a die and counter-die under pressure.
  • Major: Primary field of study chosen by a student, leading to specialized knowledge in a particular area.
  • Minor: Secondary field of study chosen by a student, providing additional expertise alongside the major.
  • GPA: Grade Point Average — a numerical representation of a student's academic performance calculated by averaging grades received.
  • Honors: Distinctions awarded for outstanding academic achievement, often based on GPA — such as Cum Laude, Magna Cum Laude, or Summa Cum Laude.
  • Date of Graduation: The date on which a student officially completes all requirements for a degree and is awarded the diploma.
  • Undergraduate: A student pursuing a bachelor's degree or other first degree, typically after completing secondary education.
  • Novelty Document: A replica document produced for display, entertainment, or personal use — not an official credential issued by an accredited institution.

Real Questions from Real Customers

Questions submitted and answered by our team — updated regularly.

Do you ship discreetly to the UK?

Yes. All UK orders ship from our Virginia, USA facility in plain unmarked outer packaging. The customs declaration does not identify the document type. Most UK orders arrive within 7–14 business days on standard international shipping.

Can you make a diploma from a specific Australian university?

In most cases yes. We have templates for many Australian universities in our library. If we do not have your specific institution on file we can work from a scan or reference image you provide. Browse our Australian documents or contact us with your institution name.

Is the raised seal actually raised or just printed gold?

It is genuinely raised — an embossed impression pressed into the paper using industrial equipment, not a printed or foil sticker. You can feel the raised and recessed areas with your fingertips. Gold and silver foil options add a metallic finish to the raised impression.

Can I order a replica diploma as a gift for someone else?

Absolutely. Many of our orders are gifts — a framed replica of a family member's lost diploma, a novelty degree as a joke gift, or a prop for a special occasion. Just enter the recipient's details on the order form and your own shipping address.