Help Portal

Shopping from Anywhere?

We now have one global store that ships from the USA to anywhere in the world. No matter where you're located, we service clients globally with a seamless shopping experience.

We've consolidated all our regional stores into a single .com, making it easier for you to shop with us from anywhere!

I have a photocopy or scan of my diploma, transcript, or certificate—do I need to send it to you?

Not necessarily. We maintain a comprehensive library of templates for thousands of schools, so in most cases we can match your document without seeing your scan. However, if you’d like to confirm that we have the exact template on file—or if your document contains unique elements—you can email a clear copy to custom [at] diplomacompany [dot] com

If we don’t already have your specific template, we’ll use your scan as a guide to create a precise custom replica. For full details on this process, visit our Custom Replica Diploma & Transcript Services page.

How realistic will my document look?

Your document will be as realistic as legally allowed. Our team has spent years collecting real documents, studying their formats, and generating own layouts that ensure our fake diploma or transcripts resemble those from genuine high schools and colleges. We operate a professional print shop equipped with a variety of machinery tailored to different diploma types. For instance, some diplomas may utilize electrostatic digital printing, while others may use offset print techniques or thermal DOD. Each document is unique and requires specific equipment. We have received numerous rave reviews and back all our work with a three month satisfaction guarantee, a level of confidence rarely seen elsewhere. If we weren't absolutely sure you'd love our work, we wouldn't stand by it with such a strong warranty.

How do I know this site isn't a scam?

We understand the concern—this industry can feel hit or miss. That’s why we’ve been working since 2006 to do things differently, and we’re proud to have earned the trust of thousands of customers along the way.

We back everything we do with a straightforward, risk-free guarantee. If we can’t meet your expectations, we’ll make it right. No fine print, just fairness. Read our full guarantee policy.

Still unsure? You can read verified reviews from real customers on Reviews.io or contact us directly to speak with a real person on our team.

Can I customize the design and content of my document?

Certainly! Our order forms collect the most basic information, like names and dates, to simplify the ordering process. If you have concerns about the final document, you can request a proof when placing an order. With a proof, our designer is available to show you a mock up of their work and discuss specific concerns or suggestions that you may have.

How can I check on the latest status of my order?

Most orders ship out in 24 business hours, but a lot happens in the process. If you want to better understand the status of your order and what's the latest, click here to get current order details.

Is it legal to purchase fake diplomas and transcripts?

While it’s essential to clarify the term 'fake' in this context, it's illegal to obtain fraudulent documents from diploma mills. Diploma Company adheres to legal standards and does not offer such documents. Our services, although highly realistic, are for novelty and personal replacement purposes only, not for official use. Diploma Company is not an accredited institution, and our documents have no official value. The legal implications of using a custom document depend on your actions. Purchasing a novelty document for display is generally harmless, but you should research and understand the legal considerations in your jurisdiction. We cannot offer legal advice, so please conduct due diligence and comply with local laws. Use our documents responsibly and respect their intended purpose.

How long does it take to receive my order?

If your order is approved for shipping by 3 PM Eastern Daylight Time, we’ll ship it out the very same day. We use your selected shipping method—ranging from free U.S. ground shipping to express global delivery—to get it moving fast.

While we work hard to meet every deadline, delays can happen due to special requests, proofing requirements (see more on that below), weather events, power outages, or even flight disruptions.

That said, even in the rare worst-case scenario, your order should still arrive no later than Jun 17.

Need more detail? Visit our Shipping and Delivery page.

How much do your services cost?

Our custom replica diplomas and transcripts start at $69 for lower-school documents and go up to $380 for select college and university prints. Any additional copies, upgraded printing options (embossing, metallic seals, raised text), and shipping fees are calculated at checkout so you see your total cost before finalizing your order.

Because we draw from an extensive library of authentic templates—matching layouts, paper stock, ink colors, fonts, and seals—our pricing reflects the time-intensive research and premium-quality reproduction behind each piece. If you only need a basic, one-size-fits-all design, a lower-tier service may be a better fit. We do not price-match against generic designs found on eBay, Etsy, or similar sites.

Can I see a sample before buying?

While we don’t provide physical samples pre-payment—both for liability reasons and to ensure serious orders—you can request a free digital proof when placing an order for a diploma, transcript, or certificate. We’ll send a mockup showing exactly how your document will look (see our request a free proof of our work for full details), and we won’t capture payment or print until you approve it; if you decide not to proceed, you can cancel with no charge. To request a proof, simply select the “Request Proof” option on any order form. Note that waiting for your feedback may delay shipping slightly.

Can I cancel my order or request a refund?

If your item hasn’t shipped and is still in production, you can cancel at any time with no charge. Once it has shipped, we offer a 90-day guarantee for returns or refunds. To cancel or request a refund, please contact our office staff during normal support hours.

How can I talk to a real person?

Our online store is available 24/7, but office staff are on duty Monday to Friday, from 9 am to 4 pm EST. You can call us at 866-687-5403, email help [at] diplomacompany [dot] com, or use the live chat feature. Outside of those hours—and during weekends or holidays—the chat connects you with our virtual assistant, which can answer general questions (product info, services, etc.) but cannot check order status, provide proofs, or make changes. If you need to speak with a staffer during support hours, simply type “transfer to agent” in the chat.