Payment & Dispute Policy

Diploma Company processes payments through secure, PCI-compliant providers. This policy covers accepted payment methods, order verification, our cancellation and refund process, and how chargeback disputes are handled.

Accepted Payment Methods

  • Credit & Debit Cards: Visa, Mastercard
  • Cryptocurrency: Coinbase

We primarily recommend card payment for the strongest fraud protections and easiest dispute resolution. We also accept cryptocurrency via Coinbase for customers in regions where card payment access is limited or unreliable.

Payment Processing Timeline

  1. Order placed → Payment authorized (not charged)
  2. Proof sent for your review → Payment still on hold
  3. Proof approved by you → Payment captured, production begins
  4. Order completed and shipped → Tracking information provided

Cancellation & Refunds

Before Proof Approval: You may cancel your order at any time before approving your proof, with no charge or penalty. Payment is authorized but not captured until you approve your proof. To cancel, contact us at 866-687-5403 or [email protected].

After Proof Approval: Once you approve your proof, payment is captured and production begins. Orders cannot be cancelled at this point. If you’re not satisfied with your finished product, you may request a resolution within 90 days of delivery under our Return Policy and Satisfaction Guarantee Policy.

Questions about a cancellation or refund? Contact our customer service team, or review our Return Policy for full eligibility requirements.

Before Filing a Dispute — Contact Us First

Most payment concerns can be resolved quickly by contacting us directly:

  • Free proof approval — you see your document before your card is charged
  • 90-day satisfaction guarantee with multiple resolution options
  • Direct support by phone, email, and live chat
  • Most issues resolved within 24–48 hours

If there’s a genuine issue with your order, payment, or service, we will work with you to resolve it. Filing a chargeback should be a last resort, attempted only after contacting us directly.

Contact us: 866-687-5403 | [email protected] | Chat Now

Chargeback & Payment Dispute Policy

Legitimate Disputes: If you believe there is an error with your payment, or you did not authorize a charge, contact us directly first at 866-687-5403 or [email protected]. We will work with you to resolve any genuine billing issue promptly.

Illegitimate Chargebacks: Filing a chargeback or payment dispute with your bank while retaining the product you received (sometimes referred to as “friendly fraud”) may constitute a violation of applicable federal and state fraud and theft laws. This practice may:

  • Result in civil or criminal liability under applicable law
  • Damage small businesses and increase costs for all customers
  • Result in collections proceedings and reporting to credit bureaus

Our Response to Disputed Chargebacks: When a chargeback is filed, we submit supporting documentation to your financial institution, which may include:

  • Order confirmation and proof-approval records
  • Delivery confirmation with tracking
  • Communication records
  • The product proof you approved

If a chargeback is found to be illegitimate following our evidence submission, Diploma Company reserves the right to pursue collections for the full order amount and any associated fees, report the matter to collections and credit reporting agencies, pursue any legal remedies available under applicable law, and permanently suspend the customer’s ability to place future orders.

Payment Security

Your payment information is processed through industry-standard, PCI-DSS compliant payment processors. Diploma Company does not store your complete credit card information on its own servers. All transactions are encrypted using SSL/TLS protocols.

Billing Descriptor

Your statement will show a discreet billing descriptor for your privacy. The exact descriptor is included in your order confirmation email. If you see an unfamiliar charge, please check that email or contact us at [email protected] or 866-687-5403 to verify it before disputing.

International Payments

We accept international credit cards for customers outside the United States. Currency conversion is handled by your financial institution. Contact our support team with any questions about international payment processing.

Questions About This Policy

Related Policies: Terms & Conditions | Satisfaction Guarantee Policy | Return Policy | Privacy and Cookie Policy