Disputing Payments/Credit Card Fraud
Denying any legit credit card purchase made to any business including DiplomaCompany.com with your bank is a form of fraud and is illegal.
Diploma Company Australia has spent the last 10+ years building this site into one of the most respected and trustworthy online suppliers of custom novelty documents. We are privileged to be able to accept credit cards as a form of payment and it's one privilege that we protect and do not take lightly. That ability is hindered when unnecessary and damaging charge backs are submitted by customers. Although every situation is different, there are a percentage of online shoppers who choose to make purchases with the intent to steal from us by refunded for purchases via charge backs resulting in free purchases. If you are honest, none of this page applies to you, but if you have woeful intentions the following credit card fraud policy does apply.
As a business our goal is to make everybody happy but we realize that fraudsters exist. We have seen customers who purchase a custom document from us, make a copy, use it and then try to get a refund. Being a custom made item, this is a major problem for our industry. Because of this, we can not refund credit card payments once an order has been signed and/or received. Although there are exceptions to this rule including misprinted information or wrong items accidentally sent. If you custom document has a misspelling accidentally done by our staff (although very rare, it's possible) or the wrong document was shipped out by mistake, we will either do the following:
- and rush out a new copy as fast as possible.
- If the issue can not be resolved, a refund to your credit card, will be authorized.
If you DO DISPUTE or DENY a valid credit card charge with Diploma Company Australia, you will be billed for the amount due plus damages by our legal department. Your name will also be added to a database of a well known and respected fraud protection company. The database will warn other website owners that YOU have a history of trying to fraud businesses out of money. This list may prevent you from making purchases in the future. Doing so is within our rights as a merchant.. Your decision to be fraud us out of money can not be taken lightly.
What if I still have questions about this credit card fraud policy?
If you have concerns about this before or after ordering, please chatting live during the normal support hours of M-F 10AM-6PM CST.by calling +61-280155665, by sending us an email or