- Proof our Work
- Request Changes
- Approve Final Prints Before They Leave
Get a free proof of your order before it prints and ships!
At Diploma Company, we know buyers want the opportunity to check their order over. They want one last chance to see their diploma, transcript, or certificate before it ships out. Our order proofing option is this opportunity for you. The best part is it's 100% free for all customers. It lets you preview our designer's work. You can ask questions or request changes. You can also approve it. Once we have your final approval, the document is then printed and packaged up.
There are a few things to consider if you're interesting in getting a proof. This page explains everything in great detail.
How do I request a proof of my order?
When ordering services, proofing your order is an option on the order form. Our order form will ask if you want to proof your order. The selection is then added to your order. When they begin working on your request, the designers are informed that you want to proof your order.
How are proofs sent to me?
Once the designer has a draft of your order, a proof is ready. All proofs are sent through our. The ticket system allows for private one-on-one communication with our design team.
Do I need any special software to view my proof?
Typically, diploma and certificate images are sent in JPG format. Transcript previews arrive as PDFs. If you want a specific format, you can request this with your assigned designer.
Will my proof look just like the final document Diploma Company is shipping?
Our proof allows you to preview the document's format, all the text, and the signatures we'll use. In some cases, depending on the printing process, you may be able to preview the seals and emblems. In the case of a transcript or mark sheet proof, it will display full coursework and final scores. Your proof will not show the paper, and it might be watermarked.
The purpose of your proof is to check over names and dates. It's to verify that specific details are correct. It is not a full printable or usable copy. Is this is what you need, ask a staff member on chat if an exception can be made.
When will my proof be ready to preview?
Our design team is here M-F 10AM-6PM CST. If you place an order or request a proof before 'noon of the current business day, your proof should come. Sometimes if our schedule has feed up, we can make exceptions past our cutoff. If you are in a hurry or ordering late, we ask that you reach out to us beforehand. We will try our best to make exceptions.
What if I ask for a sample but forget to communicate with the design team?
We allow a max of 7 days to access your proof, approve it, and/or request changes. This is not only business days. This means that holidays and weekends are not skipped. If 7 days have passed and we have not heard from you, your order is cancelled. Your original payment authorization is voided. Nothing is shipped because no funds would have been authorized.
As we explain on our, your initial payment is "authorized". The payment is not "captured" or "charged" until it ships. If a sample is never approved, it never ships and therefore the payment is never "captured".
If this happens and you still want to do business with us, you will need to place a new order.
Wait, I asked for proof, but no proof came!
First, contact us immediately. There is a chance our email alerts about your proof are failing to send! We may have a bad email on file. It could be something else happening. Either way, we want to resolve this matter asap. We can send you a direct link to the ticket or find alternative methods to send your proof.