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Satisfaction Guarantee
We Back All Custom Documents with a !
At Diploma Company, we stand behind the quality of any of our diplomas, transcripts, or certificate novelty replacement prints. If you encounter any issues with any document we've provided, we're here to assist you promptly.
Our Guarantee & Merchant Return Policy:
Problem Resolution: We offer a 90-day window from the date of your order's arrival to report any issues. Whether there are errors, damage during shipping, or other concerns, we provide solutions that may include adjusted reprints, refunds, or credits.
- For Custom Documents:
- If you're dissatisfied for any valid reason, we'll assess the situation and provide an appropriate solution, such as a corrected reprint, refund, or store credit.
- For Other Physical Products:
- For items like diploma folders, refunds are issued upon receiving the returned item(s) in their original condition.
How to Request Assistance: To address an issue or request a solution under our guarantee, please contact us within 90 days of your order shipping out. Our team will guide you through the process, ensuring a prompt resolution.
Questions or Concerns?
If you have any questions about our satisfaction guarantee or need assistance, please reach out to us. Our customer service team is available Monday to Friday, from 10 am to 5 pm CST. Contact us by phone at 866-687-5403 or chat with us online.