What does this order status mean?

From designing to packaging to shipping documents out, Diploma Company Canada keeps our customers in the loop with status updates about their order. These alerts are sent over email each time a change is made to your order. Below we breakdown what each order status at DiplomaCompany.com/en-ca/ means. If you are unsure what a specific status means, the following list should be helpful.

Order Received

This means that your order was successfully submitted through our website.

In Production

This means we are working on your order. We have begun the process of collecting supplies we need, beginning the design process and more. This is great news!

Sample Sent

This means when you bought your order you requested to see a sample or proof of our work before it ships out. This is letting you know that the sample was sent to you and we are waiting to hear from you. Keep in mind we don't ship out packages that are under sample/proof review until we hear from you. It's vital you respond to our design team asap. Look for emails from us about samples/proofs. If you are not getting emails please contact us immediately, so we can resolve this. More details about order proofing can be found here

Order is being packaged

This means the order is approved, has been printed and it is ready to go out. We are now securely packaging it up to protect it in transit.

Order Complete

This means the order has shipped out and it is on its way to you! This status should also come with a tracking number to monitor the package from our warehouse to you.

Order Flagged

This means we spotted problems with your order and need you to contact us right away! If you see this, please email us right away or call 416-907-4955! Make sure to include your order number, so we can quickly access your details.

Suspected Credit Card Fraud

We take fraud matters like this very seriously. In this case, the bank is altering us that a fraudulent charge may have been made using your credit card. Please reach out to us to discuss this matter asap.

If you still need help with an order and have questions, please visit our support page for immediate assistance.

How can I check my current Diploma Company Canada status?

You should be receiving emails with your latest order status. You can also lookup your current status using your order number and email address by tracking your order here. If you still need help, you can give us a call or chat live during normal support hours.