What does this order status mean?

When ordering from our site, Diploma Company Canada will send occasional email alerts. These alerts let you know of your current order status. Theses statuses will inform you of where you are in the ordering process. Below is a chart which explains each status in greater detail. If you see a status change to your order, you can use the information below to make better sense of it.

  •   Order Received
  • This means that your order was successfully submitted through our website.
  •   In Production
  • This means we are working on your order. We have begun the process of collecting supplies we need, beginning the design process and more. This is great news!
  •   Sample Sent
  • This means when you bought your order you requested to see a sample or proof of our work before it ships out. This is letting you know that the sample was sent to you and we are waiting to hear from you. Keep in mind we don't ship out packages that are under sample/proof review until we hear from you. It's vital you respond to our design team asap. Look for emails from us about samples/proofs. If you see nothing, contact us immediately so we can resolve this. More details about order proofing can be found here
  •   Order is being packaged
  • This means the order is approved, has been printed and it is ready to go out. We are now securely packaging it up to protect it in transit.
  •   Order Complete
  • This means the order has shipped out and it is on it's way to you! This status should also come with a tracking number to monitor the package from our warehouse to you.
  •   Order Flagged
  • This means we spotted problems with your order and need you to contact us right away! If you see this, please send us an email right away or call 416-907-4955! Make sure to include your order number so we can quickly access your details.
  •   Suspected Credit Card Fraud
  • We take this very seriously. The bank is altering us that a fraudulent charge may have been made using your credit card. Please reach out to us to discuss this matter asap.

If you still need help with an order and have questions, please visit our support page for immediate assistance.

What is the current status of my order at Diploma Company Canada?

Please check your emails for your latest order statuses. You can also lookup your status using your order# and email address tracking your order here.