Diploma Company Ticket System: How to Use

When you place an order and request a proof or sample before it ships, our design team uses a ticket system to communicate with you. This lets you work privately with your assigned designer, review any issues, request revisions, and approve the final version. Once you’re happy with the proof, we’ll print and ship your order. This page explains how to use our ticket system—how to access your ticket, retrieve a lost tracking ID, and troubleshoot common issues.

1. Order Processing & Mockups

   Once you place an order, our designer begins researching your requirements, creating mockup proofs, and collaborating with our internal team. When the proof is ready, it’s sent to you via email to look over. On a typical business day, most proofs are ready to review within 1–2 hours of placing your order. Read more about our processing process here.

2. Proof Delivery via Email

   Proofs are sent as secure tickets through our ticket system. You’ll receive an email inviting you to access your private ticket and review your proof. If you prefer, you can simply view the attachment (usually a PDF with transcripts or JPEG with diplomas and certificates) and reply directly to the email instead of viewing the proofs through the ticket interface.

3. Review & Feedback

   Discuss any adjustments with your designer through our ticket portal—whether it’s font changes, seal placement, or wording tweaks. Once you’re satisfied with their work, reply back to the designer with your approval.

4. Final Approval & Shipment

   After you approve the proof, we close the ticket and mark your order to be printed, packaged securely, and shipped to you. You’ll receive a tracking number from our courier once the final document leaves our facility.

Remember, our support team is not the design team—any feedback or revisions must be submitted directly to your assigned designer through the ticket system. Communicating with your designer in writing helps keep everything documented in one place, ensuring a smoother process and avoiding confusion when multiple people are involved.

If you’re having trouble accessing your sample or navigating the ticket interface, our support staff can help. First, check your junk/spam folder if you haven’t received a ticket email. For all other issues, reach support Monday to Friday, from 9 am to 4 pm EST, via live chat or phone at 866-687-5403. They can walk you through retrieving your tracking ID, locating your ticket, and troubleshooting any system questions.