Your Satisfaction, Our Promise: 90-Day Guarantee

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We understand that custom-crafted diplomas and transcripts are unique, and sometimes things might not turn out exactly as you envisioned. We want you to be happy with your experience at Diploma Company USA, so we offer a hassle-free satisfaction guarantee.

Merchant Return Policy


  • For Custom Documents:
    • If you're not completely satisfied with your custom diploma, transcript, or certificate, we'll offer a full refund without requiring you to return the document. Whether there are mistakes, damage, flaws, or the document arrives late and is no longer needed, you have 90 days from the order date to submit your refund request.
  • For Other Physical Products:
    • If you're not satisfied with your purchase of physical products like diploma folders, we'll gladly provide a full refund once we receive the returned item(s) in their original condition.

To initiate a return for any physical items, please contact us within 90 days of placing your order. We'll provide you with instructions, which may include a return shipping label (if applicable).

Questions? Concerns?


We want you to be thrilled with your purchase, whether it's a custom diploma or transcript! For guaranteed satisfaction, take advantage of our free design proofing service when placing your order.

If you have any questions or need assistance, don't hesitate to contact us. We're available Monday to Friday, from 10 am to 5 pm CST. Reach out to us by phone at 866-687-5403 or chat with us online.