Diploma Company uses a ticket system to communicate with customers. This tool is designed to streamline communication about your order samples and proofs, ensuring an efficient and effective process.
Expect a swift response! Our design team typically replies to ticket messages within 30 minutes during regular work hours. Quick answers for a smoother operation are our goal.
If an email from the ticket system isn't arriving, please check your junk or spam folder. If it's about anything else, our support department is here to help. Reach them Monday to Friday, from 10 am to 5 pm CST, via live chat or phone support at 866-687-5403. They can assist with ticket access and help resolve any issues you may encounter.