How to Use Our Ticket System

Diploma Company uses a ticket system to communicate with customers. This tool is designed to streamline communication about your order samples and proofs, ensuring an efficient and effective process.

Using the System

  1. Order Placement: Once you place an order, an assigned diploma designer from our staff begins working on your request.
  2. Communication Access: Once a proof of your order is ready or if additional questions arise, you'll receive an email containing a link. Click the link in the email for direct access to our secure ticket system.
  3. Streamlined Conversation: Engage in a secure and private conversation with a designer through the ticket system. Receive updates and respond effortlessly.

Response Time

Expect a swift response! Our design team typically replies to ticket messages within 30 minutes during regular work hours. Quick answers for a smoother operation are our goal.

Having Issues with a Ticket?

If an email from the ticket system isn't arriving, please check your junk or spam folder. If it's about anything else, our support department is here to help. Reach them Monday to Friday, from 4 pm to 11 pm GMT, via live chat or phone support at 866-687-5403. They can assist with ticket access and help resolve any issues you may encounter.