- Proof our Work
- Request Changes
- Make Sure You it Before It Leaves
Proof Our Work Before it's Printed & Shipped!
At Diploma Company Australia, we know buyers want the opportunity to check their custom document over before the final diploma, transcript or certificate has shipped out. Our order proofing service is this opportunity for you. This no cost service allows you the opportunity to preview our work, approve it or request changes, before your package leaves our printing facility.
When ordering custom document services thorough our shopping cart, simply request, in the ordering form. Once initial proofs are ready, drafts are mocked up and sent. This process takes extra time and may add a slight delay to shipping. As long as you quickly look over your proof, approve it or respond promptly with changes, the proofing process can go quickly and smoothly.
How similar is the proof to what is actually shipped out?
Our proof allows you to preview the document's format, all text, and the signatures. In some cases, depending on the printing process, a preview of the seals and emblems may also appear. In the case of a transcript or mark sheet, the proof will show the coursework format, all the classes and final grades. It will not show the paper and may be watermarked. The purpose of the proof is to make sure all names, dates and specific details are correct.
What formats are proofs sent to me?
Typically, diplomas and certificates are sent in JPG format and transcripts are sent as PDF's. If you need a specific format you can ask your assigned designer through the ticket system.
If I request a proof today, how long before it comes to me?
Our design staff and production team is here M-F 10AM-6PM CST. Yet, our delivery driver shows up earlier than that to pick up shipments for the day. This being the case, any new shipments must be approved and packaged and ready to ship by 'noon of the current business day. Because things can be pretty hectic at the office closer to our cutoff, requesting orders with proofs late in the day may result in those proofs being forced to arrive the following business day. If you are in an immediate hurry, we suggest contacting the customer support team prior to ordering, so they can look into the daily workload and see what delays if any are likely.
I asked for a proof. No proof has come.
First off, contact us right away. There is a chance the alerts about your ticket are failing to send, we have a bad email for you, etc. Either way, we want to resolve this matter. We can send you a direct link to the ticket or find alternative methods to send the proof to you.
What happens if I request a proof but ignore the sample?
We allow a maximum of 7 DAYS to view our proof, approve it or make changes. That's a total of 7 days from the original day the order was placed! More often than not, this is never a problem. If after 7 days, you have not responded, your original payment authorization is voided and nothing is shipped. Please keep in mind that your initial payment is "authorized" but not "captured" or "charged". Payments are never charged til packages are shipped. If a sample is never approved, it never ships and therefore it's payment is never captured. You would need to place a new order, if you were interested in still doing business with Diploma Company Australia.
We try to avoid this last problem from happening. Our staff may e-mail or even call you to warn you that your 7 day deadline is quickly approaching and you must access our proof ASAP.