Answers to Diploma Company Questions

How do I place an order with Diploma Company?

To purchase custom documents through our online shopping cart, simply follow these steps:

1. Click on 'BUY DOCUMENTS' in the menu above to quickly access all the print services we offer, including custom diplomas, transcripts, certificates, or combo packages. We create documents from high schools and colleges all over the world, and each service page provides more details.
2. Choose the type of document you want and fill out the order form. The form will collect important details about your order, such as the institute's name, your name, completion dates, and more.
3. Once you have filled out the order form, add your desired product to your cart and proceed to checkout to confirm your purchase.
4. Our staff is promptly notified of new orders as they come in, and they will begin the necessary steps to create your custom documents.

It's that easy! Start your order today and experience our convenient online shopping cart for purchasing custom documents.

If you're unable to find the type of document you're looking for on our website, don't worry! We offer a wide range of services that may not be listed online. If you have a specific document or detailed requirements in mind, please contact us. We would be happy to discuss custom work with you in greater detail. While we cannot guarantee that we can fulfill every request due to regulations or other limitations, we can certainly explore options and work with you to find a solution. Don't hesitate to reach out to us for further assistance.

How much is this going to cost me?

The order form breaks down all the costs associated with purchasing custom documents. The list prices are posted on each product page. On top of that, there are options you can choose or opt out of, such as extra copies. Once an item is added to your shopping cart, the only additional fees will relate to shipping. We encourage you to place an order on our website and go through the checkout process to see a complete breakdown of your order total including all fees. You will be given the option to pay then. If for any reason you are not comfortable committing to the order, you can back-out of the buying process.

If you find that the cost of your order is unexpectedly high, it may be due to accidentally adding multiple items to your cart, including costly add-ons, or incurring a hefty delivery fee. At Diploma Company, we understand your concerns and we are here to help. We can offer you coupons and other discounts to make our services more affordable for you. Please don't hesitate to reach out to us for further assistance. We are committed to ensuring your satisfaction with your order and will work with you to find a solution. Contact us today for personalized assistance.

Can I see a sample of my order before it ships?

We do not provide samples of ours before payment. This is because agreeing to our website terms of use during checkout, authorizes us to send samples. Sending out samples to random strangers can be a liability nightmare.

Once an order is placed, you can request a free proof of our work. The proof allows you to look over the designer's work and approve it before the final document is sent off for final printing. There is an option to request the sample on the order form. There is no added cost for this order proofing service, but it does require additional time to draft up a sample and hear back from you with an approval. This process can delay shipping by up to a business day, usually. You can find more information about getting proof here.

How long before my custom document shows up at my door?

In most cases, orders from our print shop are processed and shipped within 24 business hours, barring any delays due to proofing requests, acts of nature, holidays, or unforeseen circumstances. If you place your order before our cutoff time, it may even ship out on the same day!

We offer a range of shipping methods within the United States, including ground shipping, 2-day, 3-day, and overnight options. We also provide various international shipping methods for buyers worldwide. Please note that shipping times may vary depending on the destination and the shipping method chosen.

We strive to provide timely and efficient shipping for all our orders, but please be aware that unforeseen circumstances or events beyond our control may occasionally cause delays. Rest assured, we will do our best to keep you updated on any delays and provide prompt shipment details to ensure a smooth and satisfactory ordering experience.

Click here for more information about shipping methods and delivery times.

What is the latest status of my order?

As the production process goes through each step, from the design phase, to the packaging phase, to the shipping phase, we will alert you. As the order status updates, our website immediately sends you email alerts informing you of any changes. You can click this to learn what each order status means.

You can also check current statuses, if you have created an account, by logging in and viewing current status details. This will be made available in the 'MY ORDERS' section of your customer account.

If you do not want to wait for email alerts, you can see your latest order status here by using your order# and email address when making your purchase. This page will scan your order and display its current status.

Absolutely! However, it's important to clarify what we mean by "fake" diplomas or transcripts. Some diploma or degree mills produce fraudulent documents that falsely verify education, and those are illegal. Diploma Company does not offer such documents. When you place an order on our website, you are required to agree to our terms and policies, which state that our services are intended for novelty and personal replacement purposes only, and not for replacing official documents at the request of a school or employer. It's crucial to understand that Diploma Company is not an accredited school or educational institute, and our documents do not hold any actual value beyond personal entertainment.

As for the legal implications of using a custom document from Diploma Company, it depends on the specific actions you take. While there is usually no harm in buying a novelty educational document to show off to friends or display on your wall, it's important to research and understand the legal concerns and regulations in your country or jurisdiction. Diploma Company is not a law firm and cannot provide legal advice. It's your responsibility to do your due diligence and comply with local laws and regulations.

We encourage you to use our documents responsibly and respect their purpose. We trust that as a responsible individual, you will understand and abide by our policies. If you have any questions or concerns, please feel free to contact us for further clarification.

We understand that our website may not cover all of your questions or concerns. If you need further information, please feel free to contact us. Our team is available M-F 9 am to 5 pm EST, and our website is accessible 24/7. You can reach us through our live chat feature or by calling us at 416-907-4955. As a company specializing in diplomas, we are always eager to discuss any inquiries you may have.