Unmatched 100% Satisfaction Guarantee!
Every custom document manufactured by DIplomaCompany.com is backed by a 100% Satisfaction Guarantee. Our unbeatable and unmatched guarantee ensures that your product arrives as you requested it, and if it doesn't, we'll make it right! Simply contact our company within 30 days of your delivery date, and will address any concerns by making corrections to your document and sending out a brand new copy ASAP! All you need to do is provide us your full name, date of purchase and/or the order number so that we can locate your existing order details and get to work.
As long as you contact us within 30 days of the day your package arrived, we will correct any mistakes and ship out an adjusted copy of your order. Mistakes may include wrong dates or names that do not match the information you provided in your order form. If you accidentally provided us a wrong date or name yourself, you will be subject to a reprint fee which costs a fraction of the price of a brand new order. The reprint fee simply covers the cost of materials and shipping. For more information, see our page aboutof orders.
As a recap, let's say your order arrived just this . You have 30 days to report any issues you see and we will gladly help you out. Just understand that our staff does sleep but we are here M-F 10AM-6PM CST. If you try to reach us with issues after hours or weekends or holidays, we will respond asap but give us some time.
Diploma Company Guarantees the following to it's buyers:
We guarantee that your document will arrive mistake free. This means that all of the information you provided to our company when submitting your order including names and dates, will be correctly entered onto the final document. Our staff will simply send you a sample of the revisions through our ticket system for you to approve. Once approved, the corrected document will be sent out ASAP.
Safe Payment Process!
At Diploma Company, our website uses SSL security and 128-bit ecryption to ensure all credit card details are protected during the online buying process. For more information, please see our.
If you package was damaged during transit and the document was harmed in the process, we will quickly reprint and reship out your document free of charge. Our company does ship with reinforced packaging to prevent such damaging from happening, although we can not account for all abuse that may take place during delivery. For more information,.