Disputing Payments/Credit Card Fraud

Disputing or denying any legitimate credit card purchase made to any business, including DiplomaCompany.com/en-ca/, with your bank is a form of fraud and is illegal.

Fraud Affects All of Us!


Diploma Company has spent the last 10+ years building this site into one of the most respected and trustworthy online suppliers of custom novelty documents. We are privileged to be able to accept credit cards as a form of payment, and it's one privilege that we protect and do not take lightly. Unfortunately, that ability is hindered when customers submit unnecessary and damaging chargebacks. Although every situation is different, a percentage of online shoppers choose to make purchases with the intent to steal from us by refunding for purchases via chargebacks resulting in free purchases. If you are honest, none of this page applies to you, but if you have woeful intentions, the following credit card fraud policy does apply.

As a business, our goal is to make everybody happy, but we realize that fraudsters exist. We have seen customers who purchase a custom document from us, make a copy, use it and then try to get a refund. Being a custom-made item, this is a significant problem for our industry. Because of this, we can not refund credit card payments once a package has been signed for and received. Although there are exceptions to this rule, including misprinted information or wrong items accidentally sent. Suppose your custom document has a misspelling accidentally done by our staff (although very rare, it's possible), or we shipped an incorrect order by mistake. In that case, we will either do the following:

  1. Replace the item and rush out a new copy as fast as possible.
  2. If the issue can not be resolved, a refund to your credit card, will be authorized.

If you DO DISPUTE or DENY a valid credit card charge with Diploma Company, you will be sent a bill for the amount due plus damages by our legal department. In addition, we will add your name to a well-known and respected fraud protection database. The database will warn other website owners that YOU have a history of trying to fraud businesses out of money. This list may prevent you from making purchases in the future. Doing so is within our rights as a merchant.

Keep in mind this policy should only concern and apply to individuals with the attention to take from us. Our company is going out of it's way to protect customers by offering things like our unmatched 100% satisfaction guarantee. Your decision to be fraud us out of money can not be taken lightly.

Have Questions about Disputing Payments

Do you have concerns about our Fraud Policy?


If you want to talk to us about this policy prior to purchasing services, please contact our team by giving us a call at 416-907-4955. You can also chat live during the support hours. Our team is here M-F 9 am to 5 pm EST.