Shipping & Delivery Details

We know how important it is that your custom diploma or transcript document, arrives on time. That is why we provide clients:

1. Guaranteed delivery dates with FedEx and UPS!
2. Package tracking!
3. 24 business hour turnaround!

Turnaround Times & Delays

The time needed to make your order plus fast delivery choices, determine our turnaround!

• Orders with NO Proof/Sample. If you did not request a proof this speeds up the process. Any order placed before our Monday through Friday cutoff will leave our production facility that business day.
• Orders with Proof/Sample. If you requested a sample of your order, this typically delays delivery an extra 1-2 days, although we do work hard to avoid such delays. The process takes time as we wait for you to approve our work. Like always, we strongly recommend not getting samples if you are somebody who doesn't check their email regularity. All samples will be sent to you through our ticket system will email alerts reminding you to view your ticket and look over samples. Remember non-checked samples will delay shipping and delivery times.

Other delays may include special requests, orders placed on weekends and holidays, acts of nature, etc.

When will my order arrive? How much does shipping cost?

Shipped to Canada

• $35.00 - Canada 1-3 Business Days

Shipped to USA

• FREE - 5-7 Business Days - Ground Shipping
• $25.00 - 2 Business Days
• $45.00 - Next Business Day Standard*! Arrives AFTER 3PM the following business day!
• $65.00 - Next Business Day Rush*! Arrives BEFORE 11AM the following business day!

* Arrives on a weekday. Does not arrive on a weekend or major holiday. Saturday arrival may be available to some areas, please chat or call.

Packages Shipped Outside Canada & USA

Shipping rates for packages that are sent to countries other than the USA or Canada depend on the destination. We use real time rates to make sure we have the lowest prices anywhere. Please add an item to your cart and begin the checkout process to see current shipping rates to your country. Our shopping cart will connect to our shipping courier (FedEx or UPS) in real time to lock in on the lowest shipping rates for this day.

Do Packages Come with Tracking?

All packages ship with either UPS or FedEx. They also come with tracking details to monitor the package. This is at no added cost to you.

Some of the rates posted above are more expensive than what we are charging today! To get current shipping rates, add a service to your shopping cart and checkout. At checkout, we will use your shipping address to find the lowest cost shipping rates this . Our cart uses "Real-Time Rates" to ensure our fees are up-to-date and priced competitively.

How Are Documents Packaged & Protected During Transit?

All documents are sent in flat unmarked packaging sleeves with reinforced corners to product the document during transit. This type of packaging is how most schools would mail diplomas and important documents to students.

Will the Package Mention "Diploma Company Canada"?

As a reminder, just like with billing, any package from us will not mention this website by name or state that "diplomas" or "transcripts" are inside it! We respect your privacy and proudly offer 100% anonymous packaging!

When Are Tracking Details Sent?

Tracking numbers are electronically generated and emailed to our customers, once your package is scanned by a delivery driver. Please keep in mind that tracking numbers may not be active and traceable right away. Sometimes it can take a few hours of movement before updates are posted about packages. It is not uncommon for some customers to get their package from us before tracking details are ever updated through the courier's website.